Why saying no can make you indispensable at work

Agreeing to every request is the first mistake to avoid. After visiting Jane Austen's house, Pilita Clark learned one thing about the famous author that she believes can be a great asset for any employee, especially in these strange times: "she was a whizz at saying no." In her Financial Times column, Clark explains why saying yes to everything at work is, in fact, a bad idea.