People: the strongest link in the strained supply chain
Andrew Hill: COVID-19 reveals a shortage of skilled managers who can map a route out of the chaos. In this short but insightful piece, the management expert analyses the potential repercussions of ignoring the vital role of skilful human labour. "In a recent survey of midsized and larger companies by researchers at Warwick University, 84 per cent said their planning systems had been effective during the pandemic. Yet Janet Godsell, Warwick’s professor of operations and supply chain strategy, points out that without human intervention, a once-in-a-generation drop or surge in demand would trigger a disproportionate automated response."
From Financial Times