End of the line: surveillance, precarity and resistance in the call centre | Curio

End of the line: surveillance, precarity and resistance in the call centre

9 mins | May 28, 2017

Most of us spend a huge proportion of our lives working. Yet the sociological study of workplaces has declined. LSE fellow, Jamie Woodcock, writing in OpenDemocracy, recounts his six months undercover in call centres, researching how workers are subject to constant watch, psychological pressure, and what they do to resist.

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From Open Democracy