"My sincere condolences"
Inside the heartaches of a COVID funeral assistance program. Going into 2022, FEMA has paid out over $1.5 billion to families who lost loved ones due to COVID-19. Now, with cases rising once again and a backlog of desperate applicants, it all comes down to the call handlers. Hannah Dreier meets with Irene Hild, one of the call handlers working at FEMA's COVID-19 Funeral Assistance Centre, to bring you an intimate look at the workings of the program and the struggles of navigating the hurt and grief coming through with each call.
From The Washington Post