Airbnb is spending millions of dollars to make nightmares go away
How the company successfully hides its dark side. Since its birth, the company has encouraged strangers to connect online, exchange money, and meet in real life, resulting in hundreds of tragedies. So why aren’t we all warier of the house trading platform? Olivia Carville provides a rare glimpse into the operations and internal struggles of the company’s highly secretive safety team, which have been entirely fundamental to the huge success of the company — but after a multitude of deaths and lawsuits, are they doing enough to protect users and host's safety they doing to combat them?
From Bloomberg Businessweek