Why businesses need to embrace discontinuity

Incremental change suffices for normal times — but not for the aftermath of a pandemic. "So for many business and industries, recovery from the coronavirus crisis will instead require “discontinuous transformation” — a change not just in the rate but also the direction of travel, and not through mere incremental moves. Such radical reassessment of capabilities, operations and even the business model itself could become a routine necessity." Kishore Sengupta analyses in the Financial Times.